Privacy Policy – 1-888-SEWER LINE™ & 1-888-HOW IT WORKS™
Effective Date: July 17, 2025 (Updated: July 5, 2026) [2026]
This Privacy Policy describes how We All Win Agency, LLC dba 1-888-SEWER LINE™ – The National Sewer Line Hotline™ and dba 1-888-HOW IT WORKS™ (“Company,” “we,” Our,” or “us”) collects, uses, and protects the personal information of users (“you” or “your”) when you visit our websites, call our hotlines, or engage with our automated network services.
1. Information We Collect
Personal Information: Name, telephone footprint, exact physical address, postal zip code, and other details you voluntarily provide when calling our hotlines or submitting web forms.
Telephone Data & Telephony Infrastructure Data: When you contact us via our registered toll-free networks—including 1-888-SEWER LINE (888-739-3754) and 1-888-HOW IT WORKS (888-469-4896)—we automatically log your inbound Caller ID phone number, carrier data, geographic exchange location, call timestamp data, connection duration, and routing logs.
Technical Information: IP address, device footprint, browser types, and localized usage data collected automatically through network tracking pixels, cookies, or digital analytics engines.
2. Telephone Data Collection & Dual-Redundant Call Recording Disclosure
To maintain strict network data compliance with federal telecommunications guidelines and regional commercial wiretapping acts across the DMV region (specifically including Maryland’s all-party consent tracking laws), you are hereby notified that:
ALL INBOUND AND OUTBOUND CALLS ARE DUAL-RECORDED AND MONITORED FROM THE MOMENT THE LINE IS INITIATED.
We utilize our licensed third-party data processor, CallSource Analytics, to automatically track, timestamp, monitor, and record all live audio streams. By making a phone call to our brand networks, executing click-to-dial assets, or interacting with our phone lines, you grant your explicit, unambiguous consent to real-time audio tracking, call analytics logging, and voice recording for quality, billing, audit trail, and routing verification purposes.
3. Artificial Intelligence (AI) Intake, Voice Processing, & NLU Compliance
Inbound calls routed to our networks are processed dynamically by interactive, automated conversational artificial intelligence engines, including our tech infrastructure partner, Marblism AI Agents.
When our automated systems open communications with the phrase: "What can I help you understand today?", the system transcribes, processes, and parses real-time voice data. This information is processed solely to identify caller intent, extract immediate regional parameters (such as zip codes or counties), provide automated educational answers, and execute automated warm-transfer patch instructions. Voice records, localized text transcripts, and behavioral intent logs are securely retained to optimize the system accuracy of our regional routing grid.
4. How We Use Your Information
We use the data we harvest to:
Dynamically match and connect a panicked consumer with a single, licensed, and insured expert contractor in their exact service area.
Operate, troubleshoot, and optimize the conversational accuracy of our automated AI dispatch agents.
Validate lead quality, track contractor fulfillment, maintain operational transparency, and protect the system against fraudulent robo-calls.
Maintain precise data trails for state legal compliance, auditing, and corporate asset security.
We do not sell, rent, lease, or trade your personal information or phone footprints to unrelated third parties or generic marketing lists.
5. Sharing of Information & Service Bridging
Exclusive Territory Partners: We pass your live voice stream and telephone data to our designated exclusive licensed partner contractors solely to fulfill your requested on-site sewer line camera diagnostics, heavy excavation, or trenchless replacement services. Once a live warm transfer is bridged, the receiving operator manages data under their independent local dispatch procedures.
Legal Compliance: We reserve the right to share tracking audio data or text transcripts if explicitly required by law, court sub-poenas, legal process, or standard municipal government requests.
6. Data Security
We implement commercially reasonable, industry-standard electronic safeguards to protect your personal information and archived audio call streams. However, no data transmission across cellular networks or digital cloud storage servers is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access, correction, review of transcripts, or deletion of your personal information and logged telecommunications metadata by contacting our corporate desk at: [email protected].
8. Updates to This Policy
We may update this Privacy Policy at any time to reflect updates to our telephony tools, AI software components, or state privacy parameters. Updates will instantly go live with a new modified date at the top of this document.
9. Contact Information & Legal DBAs
The web funnels, marketing portals, digital assets, and telephone routing infrastructures associated with 1-888-SEWER LINE™ (The National Sewer Line Hotline™) and 1-888-HOW IT WORKS™ are wholly owned operating assets and registered fictitious names/DBAs of:
We All Win Agency, LLC
823 N Charles Street, 1st Floor, Baltimore, Maryland 21201
Contact Email: [email protected]